Frequently Asked Questions
Everything you need to know about shopping with Sprayground GCC
What is your shipping policy within the GCC region?
We offer expedited shipping across the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. Delivery typically takes 2-5 business days depending on your location.
Are the products sold on Sprayground GCC authentic?
Yes, we are the official authorized retailer for Sprayground in the GCC. All products are 100% authentic, limited edition designs featuring the signature ergonomic support and high-quality materials the brand is known for.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unused, in their original packaging, and have all tags attached. Please note that certain limited-edition drops may have specific return restrictions.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), Apple Pay, and local payment options like Mada. We also offer 'Buy Now, Pay Later' services through our partners.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email and SMS containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
Do you offer a warranty on bags and accessories?
Yes, all Sprayground products come with a limited manufacturer's warranty covering production defects. This does not cover normal wear and tear or damages caused by misuse.